Like most commercial and industrial businesses today, this one starts online. That is your first port of call should you be on the hunt for new or refurbished pre press equipment. You are given a cordial, if not, polite welcome by accessing the company’s traditional About Us page. You need to get through this page in order to give yourself a worthwhile introduction to the company’s abilities and how it could serve you.
This page could be utilized as the beginning stage of building a good relationship with your service provider. There is also work for you to do at this stage. The request goes out to you to provide your service provider with as much information about your business as you can provide. This allows a technical team to come as close to your new or refurbished equipment requirements as possible.
At the introductory stage of your business relationship, you are politely requested to tell your technical team just what it is you do. More than likely, not much technical info will be required on your part. For an experienced business it will be a case of been there and done that. This is not a temptation into casual complacency. Experience, or if it is known that the business’s staff have it in numbers, can only instill confidence for the customer.
You will be asked your location and the technicians will want to know just what kind of product you are selling or manufacturing. They will want to know how experienced you are in your business. And in order to build better channels of communication, a confirmation request on just how regular you are with online communications may be put to you. That is the beginning of good customer and service work for you.